PRIVACY POLICY

Best Real Estate Agent (bestrealestateagent.com.au)

Powered by XLR8 Media

QUICK SUMMARY

What we collect: Your name, email, phone, and property address when you request an appraisal
Who we share it with: Up to 3 local real estate agents who match your property and location
Why: To connect you with experienced agents for free property appraisals
How agents pay us: Agents pay a marketing fee when a sale settles (not paid by you)
Your rights: Access, correct, or delete your information anytime
Contact: bestrealestateagent@xlr8.media | 02 8287 3333
Full details below.

Last Updated: 07 February 2026

1. INTRODUCTION

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website and platform at bestrealestateagent.com.au (Site).

In this Privacy Policy we, us or our means:

BestRealEstateAgent.com.au, operated by XLR8 Media Holdings Pty Ltd ATF Llewellin Family Trust, ABN 75 533 606 065
Address: Level 17, 9 Castlereagh Street, Sydney, NSW 2000

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. SCOPE OF THIS POLICY

This Privacy Policy applies to:

Property Owners and Vendors (Consumers) who use our Site to find and compare real estate agents
Real Estate Agents and Agencies who register to receive leads through our platform
Website Visitors who browse our Site

3. PERSONAL INFORMATION WE COLLECT

3.1 Information from Property Owners (Consumers)

When you use our Site to find a real estate agent or request an appraisal, we may collect:

Your name
Your email address
Your phone number
Your property address
Property details (type, estimated value, condition, land size)
Your timeline and motivation for selling
Your preferences for agent selection
Information about your property ownership or authority to sell
Details about your current situation (e.g., whether you have an existing agent)
Any additional information you provide through forms, surveys, or communications

3.2 Information from Real Estate Agents

When you register as a real estate agent on our platform, we may collect:

Your full name
Your business/agency name
Your email address
Your phone number
Your business address
Your ABN and business registration details
Your real estate license number and registration details
Professional indemnity insurance details
Your service areas and specializations
Your track record and sales performance data
Your credit card or payment details for processing fees
Details of properties you have listed and sold through our introductions
Settlement information and transaction details
Communications with consumers we have introduced to you
Your professional profile, biography, and marketing materials
Details of any complaints or disputes

3.3 Information Collected Automatically

When you visit our Site, we may automatically collect:

Your IP address
Browser type and version
Device information
Operating system
Referring website
Pages visited on our Site
Time and date of visits
Clickstream data
Location data (where permitted)

3.4 Information from Third Parties

We may receive information about you from:

Real estate regulatory authorities (to verify agent licensing)
Credit reporting agencies (for agent verification)
Public property records and databases
Social media platforms
Analytics and advertising partners
Other third parties where you have consented to such disclosure

4. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information through:

Online forms on our Site (appraisal requests, agent registration, contact forms)
Phone calls and text messages with our team
Email correspondence
Live chat features on our Site
Cookies and tracking technologies (see Section 11)
Third-party integrations (CRM systems, payment processors, analytics tools)
Public sources (regulatory databases, property records)
Referrals from other users or partners

5. HOW WE USE PERSONAL INFORMATION

5.1 For Property Owners (Consumers)

We use your personal information to:

Match you with suitable real estate agents based on your property and preferences
Verify your property ownership and contact details
Facilitate introductions between you and selected agents
Provide you with property market information and resources
Send you educational content about selling property
Improve our services and user experience
Respond to your inquiries and provide customer support
Send you marketing communications (with your consent)
Conduct market research and analytics
Comply with legal obligations

5.2 For Real Estate Agents

We use your personal information to:

Verify your licensing status and eligibility to use our services
Create and manage your account on our platform
Provide you with qualified leads and consumer introductions
Process payments for Marketing Success Fees
Display your profile to property owners on our Site
Communicate with you about leads, services, and account matters
Analyze your performance and improve lead matching
Manage disputes, complaints, and service quality
Send you service updates and marketing communications
Comply with legal and regulatory obligations
Enforce our Terms and Conditions

5.3 General Purposes

We use personal information for:

Operating and improving our Site and platform
Security and fraud prevention
Analytics and business intelligence
Research and development
Legal compliance and dispute resolution
Protecting our rights and property

6. DISCLOSURE OF PERSONAL INFORMATION

6.1 When We Share Consumer Information

We share property owner information with:

Selected Real Estate Agents who match your property location and requirements (this is the core purpose of our service)
XLR8 Media entities for technology and marketing services
Service providers including:
Hosting and cloud storage providers
Email and SMS delivery services
CRM and database management systems
Payment processors
Analytics and advertising platforms
Customer support tools

6.2 When We Share Agent Information

We share agent information with:

Property owners who are searching for agents (your public profile)
Service providers as listed above
Regulatory authorities if required by law or to report misconduct
Credit reporting agencies in cases of payment default
Legal and professional advisors when necessary

6.3 Other Disclosures

We may disclose personal information to:

Law enforcement agencies, courts, and regulators as required or permitted by law
Third parties in connection with a business sale or transfer (with appropriate confidentiality protections)
Professional advisors (lawyers, accountants, auditors) under confidentiality obligations
Anyone you authorize us to share your information with

6.4 We Do NOT

Sell your personal information to third parties
Share your information for unrelated marketing purposes without consent
Disclose information contrary to this Privacy Policy

7. CONSUMER RIGHTS AND CHOICES

7.1 Choice and Consent

By providing your personal information to us, you consent to:

Our collection, use, and disclosure of your information as described in this Privacy Policy
Being contacted by real estate agents we introduce you to
Receiving communications from us about our services

You do not have to provide personal information to us. However, if you do not, we may not be able to:

Match you with suitable agents
Facilitate agent introductions
Provide our services to you

7.2 Accessing Your Information

You have the right to:

Request details of the personal information we hold about you
Obtain a copy of your personal information

To request access, contact us using the details in Section 13. We may charge a reasonable administrative fee for providing access. In certain circumstances permitted by the Privacy Act, we may refuse access requests.

7.3 Correcting Your Information

If you believe any information we hold about you is:

Inaccurate
Out of date
Incomplete
Irrelevant
Misleading

Please contact us using the details in Section 13. We will take reasonable steps to correct the information.

7.4 Withdrawing Consent and Opting Out

You may:

Withdraw your consent to our use of your information at any time by contacting us
Unsubscribe from marketing emails using the unsubscribe link in our emails
Opt out of SMS messages by replying "STOP" or contacting us
Request deletion of your personal information (subject to legal retention requirements)

Note: If you withdraw consent or request deletion, we may not be able to continue providing services to you, and agents who have already received your information may retain it in accordance with their own privacy policies and legal obligations.

7.5 Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by:

Emailing us at info@bestrealestateagent.com.au
Writing to us at Level 17, 9 Castlereagh Street, Sydney, NSW 2000

We will:

Acknowledge your complaint within 2 business days
Investigate thoroughly
Respond within 30 days

If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC):

Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

8. AGENT OBLIGATIONS

Real estate agents who receive consumer information through our platform must:

Comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles
Use consumer information only for the purpose of selling the introduced property
Implement reasonable security measures to protect consumer data
Not sell, rent, or share consumer information without consent
Retain records in accordance with legal requirements
Delete consumer information when no longer required (unless legal retention applies)
Make required disclosures to consumers about our fee arrangement
Report data breaches to us and affected consumers as required by law

Agents are responsible for their own privacy compliance. Their use of consumer information is subject to their own privacy policies once information has been shared with them.

9. DATA SECURITY

9.1 Security Measures

We are committed to protecting your personal information. We implement:

Technical safeguards including encryption, firewalls, and secure servers
Physical security for our offices and data storage facilities
Administrative controls including access restrictions, staff training, and confidentiality agreements
Regular security assessments and updates to our systems
Secure payment processing through PCI DSS compliant providers

9.2 Limitations

Despite our security measures:

No system is completely secure. We cannot guarantee absolute security of information transmitted over the Internet
You transmit information at your own risk. While we take reasonable measures to protect your information, we cannot ensure or warrant the security of any information you transmit to us
You are responsible for maintaining the confidentiality of your login credentials

9.3 Data Breaches

In the event of a data breach that is likely to result in serious harm, we will:

Assess the breach and take steps to contain it
Notify affected individuals as required by law
Report the breach to the OAIC if required
Take remedial action to prevent future breaches

If you become aware of any security breach, please contact us immediately at info@bestrealestateagent.com.au.

10. DATA RETENTION AND STORAGE

10.1 How Long We Keep Your Information

We retain personal information for:

Consumer information: 7 years from last interaction or as required by law
Agent information: Duration of business relationship plus 7 years
Transaction records: 7 years for tax and legal compliance
Communications: 3 years unless longer retention required
Marketing data: Until you unsubscribe or request deletion

10.2 Where We Store Your Information

Your personal information may be stored:

In Australia on secure servers operated by us or our service providers
Overseas with cloud service providers (primarily in secure data centers in the United States and Singapore)

When we disclose information to overseas recipients, we take reasonable steps to ensure they comply with Australian privacy laws or are subject to similar privacy protections.

10.3 Deletion of Information

When personal information is no longer needed:

We will take reasonable steps to securely delete or de-identify it
Information subject to legal retention requirements will be retained securely and then deleted
Backup copies may persist in our systems for a reasonable period but will not be actively used

11. COOKIES AND TRACKING TECHNOLOGIES

11.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and provide information to website owners.

11.2 How We Use Cookies

We use cookies and similar technologies to:

Remember your preferences and settings
Authenticate your login to your account
Analyze Site usage and improve user experience
Deliver relevant advertising on our Site and other websites
Measure advertising effectiveness
Prevent fraud and enhance security

11.3 Types of Cookies We Use

Essential cookies: Required for the Site to function properly
Analytics cookies: Help us understand how visitors use our Site (e.g., Google Analytics)
Advertising cookies: Allow us and third parties to show you relevant ads (e.g., Google Ads, Facebook Pixel)
Preference cookies: Remember your choices and settings

11.4 Third-Party Cookies

We allow third parties to place cookies on your device for:

Retargeting campaigns (showing our ads on other websites you visit)
Analytics and measurement (Google Analytics, Facebook Analytics)
Advertising platforms (Google Ads, Facebook Ads, LinkedIn Ads)

These third parties have their own privacy policies. We do not control their cookies or how they use information collected through them.

11.5 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Site.

To opt out of interest-based advertising:

Google Ads: Visit https://adssettings.google.com
Facebook Ads: Visit https://www.facebook.com/settings/?tab=ads
Industry opt-out tools: Visit www.youronlinechoices.com.au

11.6 Web Beacons

We may use web beacons (also called clear GIFs or pixel tags) to:

Track which pages you visit on our Site
Monitor the effectiveness of our email campaigns
Count users who visit specific pages
Deliver cookies to browsers

12. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites, including:

Social media platforms
Partner websites
Service provider sites
Related resources and tools

We are not responsible for:

The privacy practices of third-party websites
The content or security of external sites
How third parties collect, use, or protect your information

Those websites are not governed by this Privacy Policy. We recommend you review their privacy policies before providing any personal information.

13. CHANGES TO THIS PRIVACY POLICY

13.1 We May Update This Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our practices or services
Legal or regulatory requirements
Technological developments
User feedback

13.2 How We Notify You

When we make material changes, we will:

Post the updated Privacy Policy on our Site with a new "Last Updated" date
Notify registered users by email
Provide notice on our Site homepage for a reasonable period

13.3 Your Continued Use

Your continued use of our Site and services after changes are posted constitutes your acceptance of the updated Privacy Policy.

We recommend you review this Privacy Policy regularly to stay informed about how we protect your information.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Best Real Estate Agent

Email: bestrealestateagent@xlr8.media

Mail:
Best Real Estate Agent
c/o XLR8 Media
Level 17, 9 Castlereagh Street
Sydney, NSW 2000
Australia

Phone: 02 8287 3333

For Agent-Specific Inquiries

Agents with questions about data handling or privacy compliance should contact their account manager or email: bestrealestateagent@xlr8.media

15. INFORMATION FOR AGENTS - PRIVACY COMPLIANCE OBLIGATIONS

Real estate agents receiving leads through our platform should be aware of their own privacy compliance obligations:

15.1 You Are a Separate Data Controller

When we provide you with consumer information:

You become responsible for that information
You must comply with the Privacy Act 1988 (Cth) independently
Our Privacy Policy does not govern your use of the information
You should have your own privacy policy and practices

15.2 Required Disclosures to Consumers

Under our Terms and Conditions, you must disclose to consumers:

That you received their information through Best Real Estate Agent
That you will pay us a fee if you sell their property
Your own privacy policy and how you will use their information
Their rights regarding their personal information

15.3 Data Breach Notification

If you experience a data breach involving consumer information obtained through our platform:

You must notify affected consumers as required by law
You should notify us at info@bestrealestateagent.com.au
You must report to the OAIC if the breach meets the notification threshold

15.4 Consumer Rights Requests

If a consumer exercises their privacy rights (access, correction, deletion) regarding information you hold:

You are responsible for responding to their request
You should notify us if the request relates to our original introduction
We will cooperate with reasonable requests for information

16. SPECIFIC INFORMATION FOR CONSUMERS

16.1 What Happens to Your Information

When you request an appraisal or agent comparison through our Site:

We collect and verify your property and contact information
We match you with suitable licensed real estate agents
We share your information with selected agents (typically 1-3 agents)
Agents will contact you to discuss your property and offer their services
You choose which agent (if any) to work with
If you sell with an agent we introduced, that agent pays us a success fee

16.2 Your Information is Shared

You should understand that:

Multiple agents may receive your information
Once shared, agents are responsible for how they use your information
Agents have their own privacy policies
We cannot control how agents use information after we provide it
Agents may retain your information according to their legal obligations

16.3 You Are Not Obligated

You are not obligated to use any agent we introduce
You may choose a different agent or not sell at all
You may request we stop sharing your information with additional agents
You may request deletion of your information from our systems (though agents who already received it may retain it)

16.4 Marketing Communications

If you sign up for our newsletter or resources:

We will send you property market information and tips
You can unsubscribe at any time using the link in our emails
Unsubscribing from our marketing does not affect information already shared with agents

17. YOUR PRIVACY RIGHTS SUMMARY

Under Australian privacy law, you have the right to:

✓ Know what information we hold about you
✓ Access your information (subject to exceptions and reasonable fees)
✓ Correct inaccurate information
✓ Request deletion of your information (subject to legal retention requirements)
✓ Withdraw consent for certain uses of your information
✓ Opt out of marketing communications
✓ Complain if you believe your privacy has been breached
✓ Know how your information is used and disclosed

To exercise these rights, contact us at info@bestrealestateagent.com.au.

This Privacy Policy was last updated on 07 February 2026

Version 1.0

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